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HVAC RELATED QUESTIONS 

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❄️ Cooling Issues (AC)

  • Is the AC not turning on, blowing warm air, or making unusual noises?

  • Is the airflow weak or inconsistent across rooms?

  • Have you noticed any water leaks or ice buildup on the unit?

  • What type of system do you have—central AC, mini-split, window unit?

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🔥 Heating Issues (Furnace/Heat Pump)

  • Is the heat not coming on, blowing cold air, or cycling frequently?

  • Is there a burning smell or strange noise when the system runs?

  • Is the thermostat working properly?

  • What type of heating system do you have—gas furnace, electric, heat pump, boiler?

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🌬️ Airflow & Ductwork

  • Are certain rooms hotter or colder than others?

  • Have you noticed any unusual smells or dust buildup?

  • Do you hear whistling or rattling sounds from vents?

  • Have your ducts ever been cleaned or inspected?

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🧊 Refrigerant & Compressor Concerns

  • Has the system been low on refrigerant before?

  • Is the outdoor unit running but not cooling?

  • Do you hear clicking or humming from the compressor?​

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🧼 Filters & Maintenance

  • When was the last time the air filter was changed?

  • Have you had seasonal maintenance done this year?

  • Are you interested in signing up for a maintenance plan?

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PLUMBING RELATED QUESTIONS 

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​🚽 Toilet Issues

  • Is the toilet overflowing, leaking, or not flushing properly?

  • Have you noticed any gurgling sounds or slow draining?

  • Is this the only toilet affected, or are others having issues too?

  • Has anything unusual been flushed recently?

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🚿 Shower/Bathtub Problems

  • Is the issue with water pressure, temperature, drainage, or leaks?

  • Are you seeing standing water or slow drainage?

  • Is the problem isolated to one bathroom or affecting others?

  • Is there visible damage to tiles, grout, or surrounding areas?

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🚰 Sink/Faucet Troubles

  • Is the faucet dripping, leaking under the sink, or not turning on?

  • Is the water discolored or producing unusual smells?

  • Is the issue with hot water, cold water, or both?

  • Have you noticed any mold or water damage nearby?

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🔥 Water Heater Concerns

  • Are you getting no hot water, inconsistent temperatures, or strange noises?

  • Is the unit leaking or showing signs of rust?

  • Do you know the age and brand of the water heater?

  • Is it a tank or tankless system?

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🧼 Drain or Sewer Backups

  • Which drains are backing up—kitchen, bathroom, basement?

  • Is there a foul odor or gurgling sound?

  • Have you had this issue before?

  • Is water coming up from unexpected places (e.g., bathtub when flushing toilet)?

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💧 Leak Detection

  • Where is the leak located—walls, ceiling, under sink, yard?

  • Is it a slow drip or a steady stream?

  • Have you shut off the water supply?

  • Is there visible damage to flooring, drywall, or furniture?

 

🧱 Slab Leaks

  • Are you noticing warm spots on the floor or increased water bills?

  • Is there water pooling near the foundation?

  • Do you hear water running when all fixtures are off?

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🧼 Garbage Disposal Issues

  • Is the disposal jammed, leaking, or making unusual noises?

  • Does it turn on at all?

  • Have you tried resetting it?

  • What was the last thing put into the disposal?

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🧊 Frozen Pipes (seasonal)

  • Which areas of the home are affected?

  • Are any pipes visibly cracked or leaking?

  • Is your water completely shut off or partially flowing?

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ELECTRICAL RELATED QUESTIONS

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🚨 Emergency vs. Routine

  • Is this an emergency (e.g., power outage, burning smell, sparking outlet)?

  • Are there any safety concerns like exposed wires or smoke?

  • Has the power been shut off for safety?

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💡 Problem Identification

  • Can you describe the electrical issue you're experiencing?

  • When did the problem start?

  • Is it affecting one area or the whole property?

  • Have you noticed flickering lights, tripped breakers, or outlets not working?

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🔌 Common Electrical Issues

  • Is the issue related to lighting, outlets, switches, or the breaker panel?

  • Are any appliances or devices not functioning properly?

  • Have you noticed any buzzing sounds, burning smells, or warm outlets?

  • Is this related to a recent storm or power surge?

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